Covid-19

Our Safety Promise

Villa Staff

• Staff members understand the best practices for personal hygiene and cleaning protocols based on guidance from local authorities.
• Staff members are instructed not to report for duty should they exhibit symptoms of any illness.
• Masks are worn by the staff at all times.

Villa Cleaning & Sanitation

• All high touch surfaces are cleaned with anti-bacterial solutions. Examples include:  dining tables, kitchen countertops and appliances, light switches, door knobs, cabinet pulls and handles, railings, faucets, knobs, telephones, sinks, and toilets.
• Windows in bedrooms and common areas will be opened to allow fresh air to circulate during the cleaning process.
• All electronics and light fixtures will be wiped down including remotes and thermostats.

Cancellation Policy

As Coronavirus (Covid-19) is still having an impact on the entire world we want guests to have the confidence when booking with us and, to do so, we have following cancellation policy:

Cancellation policies apply to the following scenarios related to Coronavirus: a) If airline cancel flights from the guest’s country of origin to guest destination. b) If destination does not allow the guest’s country of origin to enter destination. 

To Our Guests

A starter kid is provided to all guests with these disinfectant essentials.

• Anti-bacterial hand sanitizer
• Anti-bacterial hand soap
• Disposable disinfectant wipes

Additional COVID-19 resources

We are committed to supporting our guests throughout the COVID-19 crisis.
F
or regular updates as well as answers to frequently asked questions please visit this page 
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